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My scope is defective. How do I return it for warranty service
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The first step is to call the NcSTAR Returns Customer Service Center to receive an
RA number. Next, refer to our Tech Support link for full returns details and instructions
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I dropped my NcSTAR scope (spotting scope, binoculars, etc.). Can I send it in for warranty service?
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NcSTAR will warrant most products that are sent in. Please call our Returns
Customer Service Center for full details at 1-866-NcSTAR-8. In most cases the
product will be repaired or replaced for a nominal shipping and handling fee of $10.00.
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I am not satisfied with my NcSTAR product. Can I receive a refund or exchange it for a different item?
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NcSTAR does not sell directly to the public, therefore a refund must be obtained from The Authorized Dealer from which the product was originally purchased. NcSTAR cannot exchange returned items for an item of a different type. The product sent in will only be repaired or replaced for the same exact item.
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Do all NcSTAR products carry a lifetime warranty?
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All NcSTAR Optics (rifle scopes, pistol scopes, spotting scopes,
Binoculars, monoculars, and red dot sights) are covered by our Limited Lifetime
Warranty. All other NcSTAR Products are covered by our Limited One Year
Warranty. To see our written warranty click the Gold Seal on the home page.
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I would like to modify my rifle scope. Will this void the Limited Lifetime Warranty?
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NcSTAR does not recommend alterations or modifications in any way such as
painting a camo finish on your scope. Alterations that are performed improperly can cause irreversible damage to the product. Doing so may void the warranty.
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Once I mail out my NcSTAR product for warranty service, when can I expect to
receive it back?
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Depending upon your location, the average turn around time is about two weeks. As
soon as we receive your item in to be serviced, we take care of everything that same
day providing the fastest service in the industry. The best way to ensure quick turn
around time is to follow the return procedures on our Tech Support link.
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I no longer have my receipt or proof of purchase. Can I still send my product in for warranty service?
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Depending on the product type, a receipt may not be necessary. If your product is an
Optical type and you no longer have a proof of purchase all you would have to do is
call our Returns Customer Service Center for details on how to send it in. If your
product is only covered by our Limited One Year Warranty (lasers, flashlights,
mounts, etc.) then we will need a proof of purchase to verify that the transaction
occurred within a year.
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What do I do if I have a discontinued NcSTAR item that needs warranty service?
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You can still send in your product for warranty service. We will replace it with an
item that is comparable.
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I need replacement parts (lens caps, turret caps, etc.) for my scope. Can I order
parts directly from NcSTAR?
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Yes. You can call our Returns Customer Service Center to order most parts for your
NcSTAR item. A nominal fee may be charged for shipping and handling.
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NcStar would like to Thank ALL of our Loyal Customers for their continued support! |
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