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Thank you for choosing NcSTAR. We want to make sure that you are Completely Satisfied with your product. If you need to send your NcSTAR product in for warranty service, just follow these simple instructions. |
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Return Procedure: |
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First, Call our Returns Customer Service Center at 1-866-627-8278 so that we may record your information and issue an RA number. It is important that you contact us to ensure that your product is serviced immediately upon arrival.
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On a letter size sheet of paper please write your Name, shipping address, (no PO boxes please), telephone number, email address, and a brief description of the problem that you are experiencing with your product.
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Along with your letter please also enclose a $10.00 check or money order payable to NcSTAR for shipping and handling.
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Our 90 day Guarantee: If you purchased your product within the last 90 days then we will waive the $10.00 handling fee. All you have to include with your letter is a copy of your receipt or proof of purchase. All NcSTAR optical products carry a Limited Lifetime Warranty. All other NcSTAR Products carry a Limited One year Warranty.
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Pack everything together in the Original Box and send to the address listed below. Also, please write your issued RA number on the outside of the box. We recommend that you send your product insured with a reputable courier such as UPS of FEDEX to ensure that your product will arrive to NcSTAR in a timely fashion.
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Our return address is:
New Century NcSTAR, Inc.
Attention Returns Department
18031 Cortney Ct.
City of Industry CA 91748
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Here at NcSTAR, we work hard to ship all returned items the same day they arrive so that you receive your product back as quickly as possible. Average turnaround time is about 2 weeks.
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If your NcSTAR product does not have a warranty card enclosed, please call
1-866-627-8278 for the further information. |
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