Frequently Asked Questions
For all dealer inquiries regarding warranty service please call 1-866-NcSTAR-8
  • Q: My scope is defective. How do I return it for warranty service?
    A: The first step is to call the NcSTAR Returns Customer Service Center to receive an RA number. Next, download our Warranty Form here. Fill out this form, and enclose a copy with your item to be returned. For complete instructions on how to return an NcSTAR item please refer to our Returns Procedures.
  • Q: I dropped my NcSTAR scope (spotting scope, binoculars, etc.). Can I send it in for warranty service?
    A: NcSTAR will warrant most products that are sent in. Please call our Returns Customer Service Center for full details at 1-866-NcSTAR-8. In most cases the product will be repaired or replaced for a nominal shipping and handling fee of $10.00.
  • Q: I am not satisfied with my NcSTAR product. Can I receive a refund or exchange it for a different item?
    A: NcSTAR does not sell directly to the public; therefore a refund must be obtained from the Authorized Dealer from which the product was originally purchased. NcSTAR cannot exchange returned items for an item of a different type. The product sent in will only be repaired or replaced for the same exact item.
  • Q: Do all NcSTAR products carry a lifetime warranty?
    A: All NcSTAR Optics (rifle scopes, pistol scopes, spotting scopes, binoculars, monoculars, and reflex sights) are covered by our Limited Lifetime Warranty. All other NcSTAR Products are covered by our Limited One Year Warranty. To see our written warranty click here.
  • Q: I would like to modify my rifle scope. Will this void the Limited Lifetime Warranty?
    A: NcSTAR does not recommend alterations or modifications in any way such as painting a camo finish on your scope. Alterations that are performed improperly can cause irreversible damage to the product. Doing so may void the warranty.
  • Q: Once I mail out my NcSTAR product for warranty service, when can I expect to receive it back?
    A: Depending upon your location, the average turn around time is about two weeks. We will replace it with an item that is comparable.
  • Q: I need replacement parts (lens caps, turret caps, etc.) for my scope. Can I order parts directly from NcSTAR?
    A: Yes. You can call our Returns Customer Service Center at 1-866-NcSTAR-8 to order most parts for your NcSTAR item. A nominal fee may be charged for shipping and handling.
  • For all other inquiries please feel free to call the Returns Customer Service Center at 1-866-NcSTAR-8
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